I received my kit but it is missing or has the wrong parts. Can you send me the right parts?
We apologize for any inaccuracies in the parts included in the kits. Please double check the BOM for the kit online and then email us with details of the incorrect or missing parts. Often the parts are not missing, the BOM may have changed or the parts are misidentified. If you are indeed need parts we will ship them promptly. Please include where you purchased the kit and an order number if you have one as this will speed us locating your order and shipping address. This also helps us identify the possible source of the inaccuracy. If you purchased the kit at a retail location please let us know which one and when you purchased it.
Can I have the schematics for XXXX kit?
All the schematics we have are available in the Support/Schematics section of our website.
I’m having trouble with functioning of my kit, what can I do?
Please email us for any support you might need. Additionally it helps to include photos of your work so that we can look the project over and hopefully quickly notice the issue. We may also ask you to take voltage measurements from certain points, so having a voltmeter or multimeter handy is helpful.
The parts in my kit don’t physically match the one in the instructions, can you send me the right ones?
Parts may vary in physical appearance while being the correct part electrically. Please check that the parts markings or codes are the same as this is more important than physically appearing the same. Some parts may be difficult to discern if they are comparable, if this is the case please send us an email.
The parts I received match the BOM but do not match the instructions, which is correct?
In general, the BOM is considered to be correct over the instructions. Changes to the instructions take longer to edit than the BOM. In an ideal world both would match all the time and we’re working on that. For now, the BOM wins, and if you still have questions email us.
My order shipped XX days ago but I haven’t received it. Where is it?
Check your email for a tracking number. When your order ships our system automatically sends the tracking number to the email you gave us when you placed the order. So make sure your email is correct and look in your spam folder too. If you did not receive a tracking number email us with the order information: date, name on order and order number if you have one. We’ll email you back with the status and make sure the tracking number is there so you can continue to monitor it. International orders, postal service shipping can take 2 weeks to a month. Yes, this includes our Canadian neighbors. If your international order can’t wait 2 weeks to a month please select a faster shipping method.